ITIL Service Management

ITIL Service Management

SAESO provides ITIL or Information Technology Infrastructure Library based services as a set of best practices for IT service management (ITSM) delivery. SAESO leverages ITIL to help clients provide structure, define a purpose and establish a focus to IT Services in the following ways.

  • Aligns IT services with business needs and improve the overall quality of IT service delivery
  • Emphasizes standardized processes, creating a systematic approach to various IT service lifecycle stages
  • Provides a collection of guidance rather than a rigid rule book

ITIL covers a broad range of SAESO services

SAESO brings ITIL standards to organizations to align IT services with business needs and improve the overall quality, cost and effectiveness of IT service delivery.  For more details on those services, see Help Desk, Availability Planning, and Migration Planning





Send us a message and let us know how we can help your business.